When will rewards be shipped?
Rough estimate is sometime in November. This is factoring in the time it takes for Kickstarter to release funds, sending out surveys and getting back responses, ordering the decks and enamel pins, ordering shipping supplies, and producing the job stones.
I will provide more accurate shipping dates as this project moves along and the ‘unknowns’ become known.
Last updated: September 06, 2021 14:25
I selected a color for my deck or pin, but changed my mind. Can I change my color choice?
When you complete your survey, I am considering that your final answer, and will not allow changes. This is because once I receive all survey responses, I will be placing the order for the decks and pins with my suppliers. I recommend making sure you are happy with your color choice(s) before confirming and completing your survey.
The survey deadline is October 15th - approximately one month after you’ve received your survey. This should be ample time for you to decide on your deck and pin color preferences.
Last updated: September 11, 2021 10:42
I plan to move sometime before rewards are shipped. Can I change my address?
Yes! You should be able to change your address even after you complete your survey. Addresses can be changed up until I lock addresses just before shipping.
Last updated: September 11, 2021 10:46
A friend missed your Kickstarter/I want additional decks, pins or stones. Will you be selling more?
Yes! One of the goals of the Kickstarter was to help us launch a website and to create interest in the things we make. Due to our incredible success (200%!), we will have leftover funds which will be used to create a website, brand, and stock additional items in our store.
Details for our store and brand will be announced via the mailing list and Twitter.
Last updated: September 11, 2021 10:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.